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Maine Chatbot Disclosure Act (LD 1727)

Maine · 10 M.R.S. § 1500-DD · effective 2025-09-24

Summary

The broadest chatbot law in the country: no person may use an AI chatbot or any other computer technology to engage in trade or commerce with a consumer in a way that may mislead a reasonable consumer into believing they are dealing with a human, unless the consumer is clearly and conspicuously told they are not engaging with a human. There is no customer-service carve-out.

Who must comply

Every business using a chatbot, voice bot, or similar technology with Maine consumers — including ordinary customer-service bots.

What you must disclose

A clear and conspicuous notification that the consumer is not engaging with a human being.

When: Before or at the start of the interaction — no specific interval, but the notice must be visible when the consumer could be misled.

Exemptions

  • None written into the statute. The test is whether a reasonable consumer could be misled.

Penalties

A violation is a violation of the Maine Unfair Trade Practices Act: Attorney General civil penalties (up to $10,000 per intentional violation) and consumer suits for losses.

Enforced by: Maine Attorney General; consumers under the UTPA.

Triggered by

Customer-service / FAQ chatbotSales, lead-capture, or booking chatbotChatbot with memory, persona, or relationship featuresAI phone / voice agentAI giving financial, legal, or medical guidance

Sources

Last reviewed 2026-09-09. Not legal advice.

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Maine Chatbot Disclosure Act (LD 1727) — what businesses must disclose · BotNotice