How can we help?
Real people answer every message. Most questions get a reply within 1 business day.
Contact
Email: support@botnotice.app
Hours: Monday to Friday, 9 AM to 5 PM Central
Response time: Within 1 business day
What to include so we can help faster:
- Your website address
- The email on your BotNotice account
- What you expected to happen and what happened instead
- A screenshot, if you have one
Send a message
Common questions
My notice is not showing on my site.
Check that the snippet is on every page where your chat appears, and that your plan is active. The notice stays off until a plan starts. See Troubleshooting in the setup guide. Open Troubleshooting.
Does BotNotice replace my chatbot?
No. The notice sits beside the chat you already use. Your chatbot keeps working the same way.
Do you store chat or call transcripts?
No. BotNotice records that a notice was shown: the time, page, wording and policy version. It does not store what was said.
How long are records kept?
7 years, on Disclosure + Records and Managed Compliance plans.
How do I change or cancel my plan?
Go to your Dashboard and choose Manage plan. You can cancel at any time; your plan stays active until the end of the month you paid for. Fees are non-refundable except where required by law. If you move to a higher plan, you pay the difference for the rest of the month right away and the new plan starts once that payment goes through. If you move to a lower plan, the unused part of the month is credited toward your next bill.
Does BotNotice give legal advice?
No. BotNotice provides disclosure tools, records and support. It does not provide legal advice or guarantee compliance.
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